Search for permanent lights in Cincinnati and you will see the same brand names come up again and again. That makes it easy to assume every option is the same purchase. It isn’t.
When you buy permanent lighting, you are buying three things at once: the product, the install, and the people you call after the install. The brand name only tells you about the first one. This guide explains what changes when you buy through an authorized Gemstone dealer, and the questions worth asking anyone who quotes your house, including us.
LightXP is an Authorized Gemstone Dealer · Cincinnati/Dayton area, based in Maineville. We obviously have a side here. We will still tell you how to check any seller, so you can compare fairly.
Same product name, different purchase
Two homes can both say “Gemstone lights” and have very different experiences, because so much depends on who measured, who installed, and who answers the phone a year later.
- The product is the track, the lights, the controller, and the app. That part comes from the manufacturer.
- The install is the design for your roofline, how cleanly the track sits on your trim, where power runs, and how the lights are set up on the app. That part comes from the crew.
- The aftercare is who you text when a light acts up, when you have an app question, or when you sell the house. That part comes from the dealer.
A cheap-looking install on a premium product still looks cheap. A great product with nobody local to call is a headache the first time something needs attention.
What “authorized dealer” means for you
We will keep this to what you will actually notice as a homeowner.
You know what you are getting. You are buying genuine Gemstone track and lights, not a look-alike kit sold under the same search term. If you are comparing against DIY clip-on or adhesive products sold as “permanent,” read permanent Christmas lights vs Govee first. Those are a different category.
The warranty has a clear path. Gemstone provides a lifetime manufacturer product warranty on the lights and a 10-year warranty on other components (manufacturer terms apply). LightXP adds a 1-year labor warranty on our install. Manufacturer coverage is Gemstone’s; labor and local service are ours. You are not left guessing which one applies, because we walk you through it. The full breakdown is in what’s included in a LightXP install.
Someone local installed it. Our crew does the measure and the install. We do not drop a box on the porch, and we do not sell DIY kits. That protects the look of your house and keeps the service path simple.
Someone local answers after the sale. App questions, a light that needs replacing, a new scene you want for game day: you text the same Maineville number, (513) 480-8377.
Where the install shows
Most of the difference between a good permanent lighting job and a mediocre one is in details you see every day.
- The daytime look. Track should sit low-profile along the soffit or fascia so the house looks clean when the lights are off. That takes measuring and planning, not just running track end to end.
- Spacing and corners. Even spacing along gables, peaks, and corners is what makes a roofline read as one clean line at night.
- Power and controller placement. A tidy install puts the controller and power where they make sense for your house, not wherever is fastest.
- App setup with you. We set up the app on your phone before we leave, so warm white, Halloween, and Christmas scenes work the first night. More on the system in how permanent Christmas lights work.
Questions to ask anyone who quotes your house
Ask these of every company you talk to. We are happy to answer every one.
- Is this genuine Gemstone, and are you an authorized dealer? If the answer is vague, ask what brand the track and lights actually are.
- Who does the install: your own crew, or someone you hire out? You want to know who will be on your roof.
- What does the warranty cover, and who handles each part? Get the product coverage and the labor coverage explained separately.
- Who do I contact after the install, and where are you based? A local number matters more than a slick website the first time a light needs attention.
- Will you set up the app with me? You should leave the install knowing how to change scenes yourself.
- What install date can you actually keep? Honest timing beats a countdown. See our calendar honesty approach.
Local service area
Our preferred area is Maineville and the Cincinnati–Dayton core, including Mason, Loveland, Lebanon, Springboro, and the Dayton area. We go farther, into Northern Kentucky or toward Columbus, when the job fits. See who LightXP serves for details.
Being close matters for the reason this whole article is about: when you need service, a local dealer can actually come back out.
What it means for price
We do not post prices, because any number online would be wrong for most houses. The fair way to compare quotes is to compare the whole purchase: genuine product, the crew who installs it, the warranty path, and who answers after the sale. A lower number that leaves out any of those is not the same offer.
If you want the details, read what you’re actually paying for and what moves your quote. Still deciding whether to go permanent at all? Start with temporary vs permanent Christmas lights.
Next step
- Request a custom proposal through the proposal form, or
- Text a front-of-house photo and your city to (513) 480-8377, or call.
Fall is our busy season, so if you want lights up before the holidays, ask now and we will tell you the real next install date we can keep.
Authorized Gemstone Dealer · Cincinnati/Dayton area.
FAQ
Is LightXP an authorized Gemstone dealer?
Yes. LightXP is an authorized Gemstone Lights dealer based in Maineville, Ohio, serving the Cincinnati–Dayton area.
Why buy Gemstone lights from an authorized dealer instead of another seller?
You get genuine Gemstone product, a professional install by a local crew, a clear warranty path, and a local team to contact after the sale. The brand name alone doesn’t tell you who installs it or who services it.
What warranty comes with a LightXP Gemstone install?
Gemstone provides a lifetime manufacturer product warranty on the lights and a 10-year warranty on other components (manufacturer terms apply). LightXP provides a 1-year labor warranty on our install, plus local service after the sale.
Do you sell Gemstone lights for DIY install?
No. LightXP installs professionally only. That protects the look of your home and keeps the warranty and service path simple.
Who do I call if a light stops working?
Text or call LightXP at (513) 480-8377. Individual lights are replaceable, and we are the local team for service after the sale, alongside Gemstone’s manufacturer warranty.
Do you install outside Cincinnati?
Yes. Our preferred area is Maineville and the Cincinnati–Dayton core, and we go farther when the job fits. Text us your city to check.
